Frequently Asked Questions
Everything you need to know about our premium Merino wool essentials.
Why should I choose Merino wool over traditional wool or cotton?
Merino wool is much finer and softer than regular wool, making it itch-free. It is naturally moisture-wicking, odor-resistant, and temperature-regulating, allowing you to wear it for days or even weeks without a wash.
How should I care for my Unbound Merino garments?
To ensure longevity, machine wash on a cold, gentle cycle with wool-safe detergent. Lay flat to dry; never tumble dry as heat can damage the natural fibers and cause shrinkage.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location but generally take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 90-day return policy. Items must be in their original, unwashed, and unworn condition with tags attached to qualify for a full refund or exchange.
Do your clothes really resist odors for multiple wears?
Yes. Merino wool contains lanolin and has a unique fiber structure that prevents the buildup of odor-causing bacteria, making it the perfect choice for minimalist travel.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay or Afterpay.